FAQ
Find answers to common questions about the TruCheck Portal platform and its capabilities.
Q: Can I use this on my mobile device?
A: Yes, the TruCheck portal platform is fully responsive and includes a dedicated mobile API for a native application experience, allowing you to conduct inspections anywhere with offline sync capabilities.
Q: How does version control for checklists work?
A: When you edit a checklist (Collection), a new, immutable version is created automatically. This ensures that past inspections remain linked to the exact version of the checklist they were performed with, maintaining a perfect audit trail.
Q: What is a 'tenant' in this system?
A: A tenant represents a separate organization or department within the system. All data, including users, assets, and inspections, is securely isolated to its own tenant to ensure privacy and security compliance.
Q: Can I export my inspection data?
A: Yes, you can export individual inspection reports as PDFs with full formatting. The system also supports bulk data exports for administrative and reporting purposes, including Excel formats.
Q: What happens if I lose internet connection during an inspection?
A: The mobile application supports offline mode, allowing you to continue working without internet. All data is stored locally and automatically synced when connection is restored.
Q: How are user permissions managed?
A: The platform uses role-based access control (RBAC) with three main roles: Super Admin (global management), Admin (tenant management), and General User (inspection execution). Permissions are automatically enforced at every level.
If you have any other questions, please do contact us.